
Whether you have heard the term or not, everyone has a digital presence. Especially businesses. But why is it important? Why should it require anyone to spend time cultivating it, managing it, improving it, and using it to engage with customers? Because the real world and the digital world are overlapping more and more. People shop online before they go into stores, they interact with friends digitally before considering a purchase. Without a well-formed, cross-device, consistent digital presence, a business may find itself woefully behind the 8-ball in the coming years.